Day 0: The case is posted and informational e-mails are sent to the parties involved. A two week time period for an initial response from the accused party is initiated.
Day 1 - Week 2: If the accused party fails to respond within two weeks, another e-mail is sent out giving a final two week warning before their account is banned. If the accused party has posted, the member who posted the case initially can request assistance from a staff member if necessary. Members are expected to attempt to resolve disputes to the best of their ability on their own before requesting assistance.
Week 2 - Week 4: If the accused party again fails to respond within the second two week time frame, their account is banned and relevent information is posted in the Confirmed Bad Traders forum. If the accused party has responded and staff assistance has been requested, one or more members of the staff will do their best to bring the case to a resolution.
Week 8: If the case has failed to achieve internal resolution within two months of the initial posting of the case, a member of the staff will be notified to make a final judgment on internal actions that will be taken. If the case cannot be resolved within two months, it is recommended that the parties involved seek appropriate legal counsel.